How Do I Customize Emails

Your reward emails can be customized and branded for your business by uploading your logo and banner images. 

The text cannot be customized at present, but we're working on it. Stay tuned for updates.

We ask every customer to verify their email, but only the first time they join any merchant's birthday club. They don't have to verify again when they join another merchant's birthday club. The verification email currently uses default Riiwards logo and banner. We will use custom graphics for this email in a future release.

You can also send yourself a test email with a single click. It's a good idea to see how your birthday reward email looks with custom banner and logo before sending it out to your customers.

You can upload 2 banner images, one to be used only for birthday emails and the other for signup and monthly emails. The one for birthday emails is called " Birthday" banner and the other is called "Brand" banner. This allows you to have a "Happy Birthday" kind of image for birthday emails and your "Business Brand" kind of image for other emails.

Watch this video OR read below description below.

Description

1. Under the Riiwards Birthday Club App Settings, scroll down and click on “Custom Options”

2. On the ‘Logo’ tab, check the tick box for "Use custom logo for email" and upload your logo. The new logo uploaded will replace the existing logo and will be on DRAFT modeSend yourself a test email by clicking on the  "Send Test Email" button to make sure the email is well formatted. If the test email is not well formatted, fix your images and upload again. Otherwise, click on the draft button to PUBLISH changes and make the new image visible to your current email campaigns.

Specs: Optimal logo height: 150px; File size: 1MB max; File types: .png, .jpg, .gif

3. On the ‘Brand’ tab, check box for "Use custom brand image for email" and upload the "brand" banner. This will be used  for all emails other than the birthday reward email, which means signup and monthly reward emails. New image uploaded will replace existing image and will be on DRAFT modeSend yourself a test email to make sure the email is well formatted. If the test email is not well formatted, fix your images and upload again. Otherwise, click on the draft button to PUBLISH changes and make the new image visible to your current email campaigns.

Specs: Width: 600px; File size: 2MB max; File types: .png, .jpg, .gif

4. On the ‘Birthday’ tab, check box for "Use custom birthday image for birthday email" and upload the "birthday" banner. This will be used only for birthday reward emails. If there is no birthday banner image, then the brand image will be used for birthday emails. New image uploaded will replace existing image and will be on DRAFT modeSend yourself a test email to make sure the email is well formatted. If the test email is not well formatted, fix your images and upload again. Otherwise, click on the draft button to PUBLISH changes and make the new image visible to your current email campaigns.

Specs: Height: 600px; File size: 2MB max; File types: .png, .jpg, .gif

4. This is the sample customized email

Going back to default images

If you decide to go back to using Riiwards Birthday Club default images, simply un-check the options "Use custom logo for email", "Use custom brand image for email" and "Use custom birthday image for birthday email".


Other articles that may be helpful:

What text should I include in my rewards?

What does Birthday Reward email look like

How Monthly Rewards Work