How are rewards redeeemed

For brick and mortar stores, customers show the email containing the promo code on their mobile phone to redeem the reward. You can add your own promo code to the reward which will be used by all customers. If you don't add a promo code, we generate a unique promo code for every customer.

For online stores, customers use the promo code in your check out process. You need to add your own promo code to each reward (Sign up, Birthday and Monthly reward) when you add rewards. You should also add the same promo code to your eCommerce engine. Note that the same promo code will be sent to all your customers. Redemptions need to be tracked by your eCommerce platform or shipping cart. If you don't add a promo code, we generate a unique promo code for every customer.


Other articles that may be helpful:

How do I download my customer list

Why don't we collect year of birth

What Rewards to Offer